Returns Policy
Thank you for shopping with Brickwerks™. We value your satisfaction and want to ensure you have a clear understanding of our return and refund policy. Please take a moment to read our Returns Policy to familiarize yourself with the process.
1.1. We accept returns only for items purchased directly from Brickwerks™
1.2. To be eligible for a return, you must provide proof of purchase, including an order number and receipt.
1.3. Returns are applicable within 21 days from the date of purchase.
1.4. Products that were discounted at the time of purchase are not eligible for return.
1.5. We only accept returns on unused items in the original sealed packaging within 7 days of delivery.
2.1. To initiate a return, please contact our customer support team at info@brickwerks.co. Provide the necessary information, including your order number and receipt.
2.2. Our customer support team will review your request and provide further instructions.
2.3. If your return request is approved, we will provide you with the required return shipping information.
2.4. Carefully package the item(s) you wish to return, including all original tags and packaging, and affix the provided return shipping label.
2.5. Drop off the package at your local post office.
2.6. Once we receive the returned item(s) and verify their condition, we will proceed with the refund or exchange process.
3.1. Items must be returned in their original condition, unused, and with all original tags and packaging intact.
3.2. We reserve the right to refuse a return if the returned item(s) do not meet the conditions mentioned above.
3.3. Returns will not include any shipping or handling charges.
4.1. If your return is approved, we will process the refund using the original form of payment used for the purchase.
4.2. Refunds will be issued within 7 business days after receiving and confirming the condition of the returned item(s).
4.3. The refund will be based solely on the cost of the goods purchased. A portion of the purchase price reflects shipping expenses, which will be deducted from the refund amount.
4.4. The timeframe for the refund to reflect in your account may vary depending on your bank or credit card provider.
5.1. The following items are non-returnable:
- Gift cards or digital vouchers.
- Downloadable or digital products.
- Items marked as sale or clearance.
- Discounted or bundled products.
6.1. Orders can only be canceled if they haven't been shipped and the request is made within the first 24 hours after purchase.
7.1. Brickwerks™ reserves the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions or need further assistance, please do not hesitate to contact our customer support team at info@brickwerks.co.